Refund Policy

The short version

Because everything is baked fresh to order and perishable, we can't accept returns. We do offer refunds or replacements when something goes wrong on our end.

When we'll refund or replace

• Your order arrives damaged, spoiled, or noticeably below our quality standards.
• You received the wrong item or a missing item.
• We're unable to fulfil your order on the agreed date.

Please contact us within 48 hours of pickup, delivery, or receipt with your order number and clear photos of the issue. We'll respond within 1 business day with a refund, store credit, or replacement on your next order.

Cancellations & changes

• More than 48 hours before your pickup, delivery, or ship date: full refund.
• Within 48 hours: 50% refund (we've already bought ingredients).
• Within 24 hours or after baking has started: non-refundable.

Custom and special-occasion orders may have stricter terms confirmed at the time of booking.

Missed pickup or delivery

Orders not collected within 3 days of the scheduled pickup, or where delivery couldn't be completed because no one was available at the address, are non-refundable. We'll always try to reach you first.

How refunds are issued

Approved refunds go back to your original payment method within 5–10 business days, depending on your bank. Store credit is issued instantly by email.

Contact us

Email us with your order number to start a refund request. See also our return policy and shipping policy.