Shipping Policy

Order processing

Every order is baked fresh to order in small batches. Please allow 2–3 business days of prep time before pickup, delivery, or shipment. Custom orders may need additional lead time — we'll confirm dates by email after you check out.

Local pickup

Pickup is free at our kitchen. Once your order is ready, we'll email you a pickup window. Please bring your order confirmation. Orders not collected within 3 days of the scheduled pickup may be donated or discarded — see our refund policy.

Local delivery

We offer hand delivery within our local zone. A flat delivery fee is calculated at checkout based on your address. Deliveries arrive within the window we confirm by email or text. Someone over 18 should be available to receive perishable items.

Shipping

For shippable items (cookies, brownies, biscotti and other shelf-stable bakes), we ship via USPS Priority or UPS Ground, Monday–Wednesday only, to avoid weekend transit. Estimated transit time is 2–3 business days after dispatch.

Items requiring refrigeration (cream-filled, custard, cheesecake) are not eligible for shipping and are pickup or local delivery only.

All shipped orders are carefully packed in food-safe boxes with cushioning. You'll receive a tracking number by email once your order is on its way.

Delays & lost packages

Once a package leaves our kitchen, it's in the carrier's hands. We're not responsible for carrier delays, incorrect addresses, or packages marked delivered but reported missing. If your package is delayed beyond 5 business days, contact us and we'll help open a carrier claim.

Questions?

Reach out before placing your order if you have any concerns about timing or destination. See also our refund policy and return policy.